eagleriveroutdoors web store FAQ section

Details of warranty policies can be obtained directly from each manufacturer: FOR WARRANTY INFORMATION PLEASE CONTACT: (Alps Mountaineering: 800.344.2577) (BLACKHAWK! Products Group: 800.694.5263 or 757.436.3101) (Browning Camping: 800.344.2577) (Browning: 800-333-3288) (Brunton: 307.857.4700) (Chinook Technical Outdoor: 800-513-8299) (Grand Trunk: 877-365-2965) (Intex: (800) 234-6839) (North American Gear - Primus: 307-857-4700) (NcStar: 866-627-8278) (Paha Que' Wilderness Inc.: 888-700-8368) (Stansport: 800-421-6131) (SwissGear: 800-325-4121) (Wenzel: 800-325-8368)

All orders are recorded and tracked online. You will receive tracking information as it becomes available.

If it was shipped USPS Post Office, NO. If it was shipped UPS we can try but it is not always successful and the fee is $11.00. New UPS Returns Service Rates are now in effect.

Obtain a Return Authorization Number (RA#) at [email protected]. We will email or mail a UPS return Label to you. If the order was shipped ground, and you decide to overnight the package to get it here faster, it will be at your own expense. Once the incorrect item is received back, the correct item will be shipped. If you wish to have the correct item shipped out prior to us receiving back the incorrect item, we can do so, but you will be responsible for the original item's purchase price should it not get returned. No express freight methods will be used for items shipped a second time regardless of how the item was originally shipped. Make sure to: 1. Include a copy of the original packing slip 2. Note the Return Authorization number of the outside on the packaging,

Contact [email protected] with details and a claim will be filed with the package carrier (UPS or USPS) for the damaged/lost package. These claims can take upwards of 30 days. If you would like a second shipment to be made, you will be charged for the replacement order and be credited for the lost order upon resolution of the lost package.

We cannot accept returns due to defective material or workmanship caused by the manufacturer, please contact the manufacturer first. Please contact [email protected] further questions.

Only orders that have not yet been shipped or are not in process can be canceled. It is important to notify us at [email protected] immediately if you want to cancel an order, as most orders ship same or next day. If the order has been shipped you will need to follow the normal returns process (see Terms). If the package is refused then a return freight charge will be added.